At Miss Farha Charitable Foundation, we are committed to transparency and accountability in our operations, including the handling of donations. Below are the details of our refund policy:
1. General Refund Policy
1.1. Donations made to Miss Farha Charitable Foundation are voluntary and are not subject to refunds. We encourage donors to carefully consider their donation decisions before completing the transaction.
1.2. Once a donation is processed, it cannot be canceled or refunded, whether made through our website, via the PhonePe payment gateway, or any other donation channel.
2. Refunds in Case of Error
2.1. If you believe that an error has occurred in processing your donation, such as an incorrect amount or duplicate transaction, please contact us immediately at missfarhafoundation@gmail.com
2.2. In the event of a genuine error, we will work with Phone Pe to investigate the issue. If the error is verified, we will process a refund or rectify the transaction within 7 days.
3. Requesting a Refund
3.1. To request a refund in case of an error, please provide the following details:
- Full name
- Donation amount
- Date of donation
- Transaction ID or receipt number
- Reason for the refund request
3.2. Send your refund request to missfarhafoundation@gmail.com or contact us at [insert phone number]. We will acknowledge your request within 5-7 business days and inform you of the next steps.
4. Processing Refunds
4.1. Refunds, if approved, will be made using the same method as the original payment. For example, if the donation was made via PhonePe, the refund will be processed through PhonePe.
4.2. The processing time for refunds may vary depending on the payment method and the bank or payment service provider involved. Typically, refunds may take 7-14 days to appear in your account.
5. No Refunds for Tax-Deductible Donations
5.1. Donations that have been issued a tax-deductible receipt cannot be refunded, in accordance with regulations governing charitable contributions.
5.2. If a refund is made, any tax receipt issued for the original donation will be voided, and the donor must not claim a tax deduction for the refunded amount.
6. Contact Information
For any questions or concerns regarding this refund policy, please contact us at:
- Email: missfarhafoundation@gmail.com
- Phone: 8459867838 / 9511696198
We value the trust and support of our donors and are committed to ensuring a fair and transparent process in handling any issues related to donations and refunds. Thank you for your understanding and continued support of Miss Farha Charitable Foundation.